Refund policy

We strive to provide you with the best quality products. If you are not satisfied with your purchase, here is our simple product return policy:

1. **Condition of the Product:** The returned food product must be unopened, unused, and in its original packaging.

2. **Timeframe:** Returns need to be initiated within 24 hours of receiving the package and are accepted within 7 days of the purchase date.

3. **Receipt Requirement:** A valid receipt or proof of purchase is required for all returns.

4. **Reason for Return:** We kindly ask you to provide a brief reason for your return. This helps us improve our products and services.

5. **Refund or Exchange:** You can choose between a full refund to your original payment method or an exchange for a product of equal value.

6. **Return Process:** To initiate a return, please contact our customer service team at orders@plantbasedworkshop.com. They will guide you through the return process and provide you with a return authorization if applicable.

7. **Return Shipping:** If the return is due to our error, we will cover the return shipping costs. If it's for other reasons, you will be responsible for the return shipping fees.

8. **Quality Checks:** Once we receive the returned product, we will inspect it to ensure it meets the return criteria. Refunds or exchanges will be processed promptly after the quality check.

9. **Exceptions:** For hygiene and safety reasons, we cannot accept returns on certain perishable or personalized food products, unless they are defective or damaged.

10. **Contact Us:** If you have any questions or concerns about our return policy, please reach out to our customer service team. We're here to assist you.

Please note that this policy is subject to change, and we encourage you to check our website or contact us for the most up-to-date information. Your satisfaction is our priority, and we appreciate your understanding.